Return Policy

Return Instructions: Please send an e-mail to: info@nv-holders.dk prior to returning any item(s). Please write your name, order number and a reason for returning.

We will then send you an e-mail with a delivery address for returns.

NV-Holders Denmark are not covering the return shipping cost. 


Return: You may return your order within 14 days counting from the day you receive the parcel. You will get a refund of the purchase fee including initial shipping costs. However, the shipping costs of returning the order will be on you. After informing NV-holders about a return you have 14 days to dispatch your parcel. See information about the condition of the item below.


Item Condition: You may try on the product, as you would in a physical store. You are liable for any deterioration or damage of the item(s). To receive a full refund the item(s) must be in its original condition and wrapping. If the item(s) is not in its original condition, you will receive a percentage of the payment based on the commercial value.

CANCELLATIONS & REFUNDS

You have a 14 days right of cancellation starting from the date you receive the items. The right of cancellation is eligible only if the items are in their original condition and wrapping. If you wish to return the item(s) you cover the expenses for return postage. You may also cancel the order by refusing to receive the parcel.

When purchasing stock items or items on sale there is no right of cancellation or option to switch for another item.

COMPLAINT

In accordance with the Sales of Goods Act there is a right of complaint for 24 months for all items. However, it is a prerequisite that defects have not arisen as a result of incorrect use of the product or other damaging behavior. You must make a complaint within a reasonable time, that is, within two months after you have found the defect. In case of a justified complaint, we will pay the costs and replace the product.

DKK